Most recent calls
By default, the Most recent calls panel displays the latest calls to have been processed by TIM Enterprise, with the most recent towards the top of the list. To sort the results by a different column, click on the relevant column header.
Each call type in the graph is colour-coded as follows:
| Colour | Call type |
|---|---|
| Green | Incoming calls |
| Light Green | Answered transferred calls |
| Blue | Outgoing calls |
| Light Blue | Outgoing non-connected calls |
| Gray | Internal calls |
| Pink | Internal non-connected calls |
| Red | Abandoned DDI (Direct Dialled In) calls |
| Purple | Tandem calls |
info
The calls you see in the Most recent calls panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.